Privacy Policy
Effective date: September 23, 2026
Hot Tub Factory Outlet respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, make a purchase, request service, communicate with us, or opt in to receive text messages.
Information we collect
We may collect information you provide directly to us, including your name, address, email address, telephone number, product interests, appointment or service details, purchase information, delivery information, customer-service communications, and information submitted through website forms.
We may also collect limited technical information automatically when you use our website, such as browser type, device information, IP address, referring pages, and website activity. This information may be used for website operation, security, analytics, and advertising measurement.
How we use information
We may use information to respond to inquiries; provide quotes; schedule showroom visits, deliveries, and service appointments; process orders and payments; provide customer support; communicate about products and services; operate and improve our websites and internal systems; prevent fraud and misuse; and comply with legal obligations.
SMS and text messaging
If you provide your mobile number and consent to receive text messages from Hot Tub Factory Outlet, we may send messages related to your inquiry, appointments, quotes, products, promotions, financing follow-up, purchases, deliveries, service, payment links, and customer support. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchase.
You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information below.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Text messaging originator opt-in data and consent information will not be shared with third parties for their own marketing or promotional use.
How we share information
We may share information with service providers that help us operate our business, such as website hosting, payment processing, customer relationship management, communications, delivery, shipping, analytics, advertising, and professional service providers. These providers may use information only as needed to perform services for us or as permitted by law.
We may also disclose information when required by law, to protect the rights or safety of Hot Tub Factory Outlet or others, or in connection with a business transfer or similar transaction.
Payments
Payment card information may be collected and processed by third-party payment processors. Hot Tub Factory Outlet does not use full payment-card information for marketing purposes.
Cookies and analytics
Our website may use cookies and similar technologies to remember preferences, understand website traffic, measure advertising performance, and improve the customer experience. Your browser may allow you to limit or block cookies.
Data security and retention
We use reasonable administrative, technical, and organizational measures intended to protect personal information. No method of electronic transmission or storage is completely secure. We retain information for as long as reasonably necessary for business, customer-service, legal, accounting, security, and compliance purposes.
Your choices
You may ask us to update or correct contact information, unsubscribe from marketing emails, or opt out of text messages. Some transactional or service communications may still be necessary to complete a request or provide a purchased service.
Children's privacy
Our products and services are intended for adults. We do not knowingly collect personal information from children under 13 through our website.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date above will be revised when material changes are posted.
Contact us
Hot Tub Factory Outlet
Monroeville: 4680 Old William Penn Hwy, Suite 205, Monroeville, PA 15146
Wexford: 10269 Perry Highway, Wexford, PA 15090
Phone: 412-326-0361
Website: hottubfactoryoutlet.com
For terms governing use of our website and SMS program, see our Terms & Conditions.